First Mile Ideas Portal
What impact would it have on your daily tasks in terms of time saving or cost reduction? |
time saving, ticket # reductions |
How frequently would you use this improvement? |
weekly |
How should it work? |
If a carrier invoices for a lesser amount for a charge type, it goes into dispute and is approved by tolerance check. This changes the calculation on the FRO and doesn't allow landside to reverse the dispute approval. A ticket then has to be opened. Tolerance check should not approve a dispute due to invoicing less than what is calculated per charge type. |
Need a process design decision to add lower level tolerance limit , anything beyond that value will go as a dispute in CCDA