user experience improvement

What impact would it have on your daily tasks in terms of time saving or cost reduction? it would save time How frequently would you use this improvement? everyday How should it work? deselect all orders is not able - we have to deselect one by on...

What impact would it have on your daily tasks in terms of time saving or cost reduction? It would avoid having a user have to switch back-and-forth between the "DD.MM.YYYY" format the tool requires and the user's preferred date format, which depen...

We are required to add internal notes for accessorial charges being added to FROs as customer induced so that accessorial team can refer these notes while billing back to the customer and add these remarks in GCSS to prevent disputes and to answer...

What impact would it have on your daily tasks in terms of time saving or cost reduction? It would save time and confusion on the dispatchers end to identify where the rate came from. Often there are issues between MRE and TMS and this could clarif...

What impact would it have on your daily tasks in terms of time saving or cost reduction? Make the CX agents better able to self service questions from customers on SD delivery and pick up requests. How frequently would you use this improvement? Da...

What impact would it have on your daily tasks in terms of time saving or cost reduction? It will give Visibility on email and pending items will be cleared much faster How frequently would you use this improvement? Every Day How should it work? Fe...

What impact would it have on your daily tasks in terms of time saving or cost reduction? user effected 6fro per week 125 time (minutes) spent by Dispatcher ( on current process 3 min/fro FTE IMPACT 0,16 daily How frequently would you use this impr...

What impact would it have on your daily tasks in terms of time saving or cost reduction? How frequently would you use this improvement? daily How should it work? Highlight " Booking Reference ", " Customer Name", and " Freight Order" in "Quick cri...

What impact would it have on your daily tasks in terms of time saving or cost reduction? Column that will appear in FRO Worklist and allow for 'Additional Relevant Information'. In Landside it is vital that we have a clear understanding of hand-of...

What impact would it have on your daily tasks in terms of time saving or cost reduction? It will save a lot of time for dispatchers to do manual work and we will be able to close cases faster. How frequently would you use this improvement? Every t...