user experience improvement

What impact would it have on your daily tasks in terms of time saving or cost reduction? Make the CX agents better able to self service questions from customers on SD delivery and pick up requests. How frequently would you use this improvement? Da...

What impact would it have on your daily tasks in terms of time saving or cost reduction? This would eliminate additional communications with vendors to explain reason for dispute. Currently the dispute notification sent to vendor is very broad and...

We are required to add internal notes for accessorial charges being added to FROs as customer induced so that accessorial team can refer these notes while billing back to the customer and add these remarks in GCSS to prevent disputes and to answer...

What impact would it have on your daily tasks in terms of time saving or cost reduction? It will give Visibility on email and pending items will be cleared much faster How frequently would you use this improvement? Every Day How should it work? Fe...

What impact would it have on your daily tasks in terms of time saving or cost reduction? It would allow us to use TMS to the fullest & not have to go through to Supplier Connect to mass update containers How frequently would you use this impro...

What impact would it have on your daily tasks in terms of time saving or cost reduction? How frequently would you use this improvement? daily How should it work? Highlight " Booking Reference ", " Customer Name", and " Freight Order" in "Quick cri...

What impact would it have on your daily tasks in terms of time saving or cost reduction? user effected 6fro per week 125 time (minutes) spent by Dispatcher ( on current process 3 min/fro FTE IMPACT 0,16 daily How frequently would you use this impr...

What impact would it have on your daily tasks in terms of time saving or cost reduction? It will save dispatchers time in having to loop in NAM.execution and advise vendors to not e-mail their personal e-mail. Making the change noted below, will p...

What impact would it have on your daily tasks in terms of time saving or cost reduction? It would be an indicator required by PTP to be able to provide waybil date back to user doing the validation for approval/reject of request. How frequently wo...

What impact would it have on your daily tasks in terms of time saving or cost reduction? it would be big impact in point of time saving while we perform change the calculation date How frequently would you use this improvement? daily How should it...