ACC Rejection Reason in CCA worklist

What impact would it have on your daily tasks in terms of time saving or cost reduction?

Time saving- decrease vendor queries, save landside time, they don't have to reach out to the carrier separately to let them know why they rejected a charge

How frequently would you use this improvement?

multiple times per week

How should it work?

Include a free text box or drop down menu in CCA worklist so that when rejecting a charge, the vendor knows why and it is marked internally. The charge rejection reason should be auto sent to the vendor. They would know why it was rejected and what to fix if they need to resubmit. This would allow us to measure bad vendor behavior- such as requesting charges with incorrect attachments, etc.